Refund & Return Policy

We want you to shop with confidence. If there is an issue with your order, we're here to help.

Eligibility for Refunds or Free Replacements

You may be eligible for a full refund or free replacement if:

• Your item arrives damaged, defective, or broken.

• Your item develops a quality-related issue within 5 days of delivery.

• Your package is lost during transit.

• Tracking information has not been updated for an unusually long period of time.

To request a refund or replacement, please contact us within 5 days of receiving your order at maxanime312@gmail.com and include your order number, photos (if applicable), and a description of the issue.

Situations Not Eligible for Refunds or Free Replacements

Refunds or free replacements will not be provided in the following situations:

• An incorrect, incomplete, or invalid shipping address was provided at checkout.

• The recipient cannot be contacted, is unknown at the delivery address, or refuses the package.

• The customer ordered the wrong size, color, or variation.

• The customer is dissatisfied with the product despite it being received in proper working condition.

• No issue is reported within 7 days after the package is marked as delivered.

If a replacement is requested in any of the situations above, additional shipping or replacement fees may apply.

Return Process

To begin a return, refund, or replacement request, please contact us at maxanime312@gmail.com.

Please include:

• Your order number

• A description of the issue

• Photos or videos of the product (if applicable)

Do not send items back without contacting us first, as unauthorized returns may not be accepted.

Damaged or Incorrect Orders

Please inspect your order upon arrival. If your item is damaged, defective, or you received the wrong item, contact us as soon as possible so we can evaluate the issue and provide a suitable resolution.

Refund Processing

Once your claim has been reviewed and approved, your refund will be issued to the original payment method used for the purchase.

Please allow up to 7 business days for the refund to appear in your account, depending on your bank or payment provider.

If you have not received your refund after 15 business days from approval, please contact us at maxanime312@gmail.com.

Contact Us

For all refund, return, replacement, or order-related inquiries, please contact:

Email: maxanime312@gmail.com